01 / 04
Install and onboard
Shopify permissions, embedded access, first-run setup, catalog discovery, and protection readiness.
↳ Catalog Armor support
A SolidCraftLabs product
Catalog recovery, supported clearly.
Get help with installation, protection policies, monitoring rules, alerts, snapshot history, restores, privacy requests, or billing. Include the useful context and we'll help you find the next safe step.
Email Catalog Armor supportOur target response time is one business day, Monday through Friday, excluding published holidays.
↳ What we can help with
Include the affected feature in your email so we can route the request quickly.
02 / 04
Back up and restore
Protection policies, snapshot history, comparisons, supported restore fields, verification, and recovery status.
03 / 04
Monitor and alert
Rules, groups, scans, alerts, acknowledgement, suppression, operational health, and event delivery.
04 / 04
Privacy and billing
Shopify privacy requests, data deletion, plan access, invoices, cancellation, and uninstall behavior.
↳ Include in your request
Context gets you to an answer faster.
- 01Your permanent .myshopify.com domain
- 02The affected product, collection, rule, alert, or restore identifier
- 03The approximate incident time and your time zone
- 04What you expected, what happened, and the steps to reproduce it
- 05A screenshot with customer information and secrets removed
Restore safety
Verify important recovery work.
Review restore selections and results in Shopify Admin. For a business-critical catalog change, test a representative recovery and contact support before relying on it as the only recovery path.
Security and privacy
Keep sensitive data out of email.
Never send passwords, access tokens, payment details, or customer personal information. Report a suspected vulnerability with the subject “Catalog Armor security report” and include non-sensitive steps to reproduce it.