Troubleshooting

Common issues

Qrivo does not open inside Shopify

Reload Shopify Admin, approve any current permissions, disable strict content blocking for the Admin session, and reopen Qrivo from Apps.

A product is missing from the picker

Confirm the product is published to the Online Store and that your Shopify staff account can view products.

A URL is rejected

Use HTTPS, remove embedded usernames or passwords, and use the authenticated store's domain where Qrivo requires it.

A printed dynamic QR shows a status page

Confirm the code is active, has not expired, and has a currently valid scheduled destination.

A scan has not appeared in Analytics

Confirm the code is dynamic, allow a short processing delay, check the selected date range, and retry without a privacy scanner or link preview.

A feature is locked

Open Plans and confirm the active subscription includes it. Some Shopify features also require additional permissions or store eligibility.

GA4 has no qr_scan event

Recheck the measurement ID and API secret, confirm you scanned a dynamic code, and allow for GA4 processing delay.

An API token was lost

Qrivo cannot reveal it again. Revoke the key and create a replacement.

A download or PDF fails

Retry in a current browser, allow downloads for Shopify Admin, and remove unsupported remote image assets from the design.

Contact support

Email support@solidcraftlabs.com and include:

• Your permanent .myshopify.com domain.
• The QR code or campaign ID when relevant.
• The approximate time and timezone of the problem.
• What you expected and what happened instead.
• A screenshot with customer, payment, and credential information removed.

Never send an API token, webhook secret, password, or customer payment information. We aim to respond to merchant support requests within one business day.

For data-use questions, read the Qrivo privacy policy.